About IS Services
Information Systems Services (IS Services) is responsible for the planning, delivery and support of the College’s main computing facilities. This includes the College’s network systems, web infrastructure, email and calendaring, management information systems, student computing facilities, some research infrastructure and High Performance Computing. IS Services also provides support for teaching and learning in a number of lecture theatres and seminar rooms on and off campus, and also provides a video capture/production service and a photographic service.
Staff and students are provided with full IT support via the IS Services Helpdesk and a wide range of IT training is also available either online or face to face. The department also runs a Programme Management Office (PMO) for all IT projects in line with College Board policy and provides significant support to the College’s enabling Strategy (e-Strategy). There are currently 16 major IT projects in progress. The department supports 25,000 users on the main campus and in 25 remote sites including two large hospital medical centres at St. James and Tallaght and support over 1,200 wireless access points and 20,000 fixed wired network points.
The central point of contact for all services should be the IS Services Helpdesk where problems can be reported or advice sought.
Internal Groups
IS Services comprises several functional groups with responsibility for different aspects of the service.
Computer Systems Group
The Computer Systems Group is the core infrastructure services delivery group responsible for delivery of the main College physical network, network services, hosting facilities and server infrastructure services including identity management. Brokerage and consultancy in these areas is also available.
Founded in 1997, the Trinity Centre for High Performance Computing (TCHPC) joined IS Services in 2011 and is Ireland's premier academic High Performance Computing Centre providing large-scale Supercomputing, high end computing, Data management and Visualization facilities for Trinity College, Dublin and third level Institutes in Ireland. TCHPC has expertise in the areas of Numerical Modelling, Risk Analysis, Molecular Dynamics, Supercomputing/High Performance Computing, Visualisation, Systems administration and Linux Training
Management Information Systems
Management Information Systems are responsible for the development and maintenance of applications for the administration and academic departments of College and the Library.
Support Services
The User Support Group provides support for computer users in College. As well as being responsible for the running of the IS Services Helpdesk, the group is also responsible for the installation, configuration and support of computers and ancillary equipment throughout the College and the provision of advice and consultancy as required.
The User Communication Group are responsible for the management of communications and liaison with the College Community. The team manage the presentation and content of the IS Services Website and the ISS Blog and Twitter sites. The team provisions IT training; both online and classroom based, and maintains user notes and guides for the Colleges IT Systems.
Audio Visual and Media Services (AVMS) support the AV facilities in the pool lecture theatres, provide specialist audio and visual services and run the College Photographic Centre.