IS Services Helpdesk top ten issues

Top ten issues for students - April 2013

1. Password reset request
2. Datapac printing/scanning/photocopying issue
3. TCDconnect general query
4. Password change query
5. Other computer account issue
6. Phishing report
7. Account expiry issue
8. New teaching and research network connection request
9. TCDconnect connectivity issue
10. MyZone login issue

Top ten issues for staff - April 2013

1. New teaching and research network connection request
2. New guest wireless account request
3. Password change query
4. General computer account query
5. Teaching and research network general query
6. MS Outlook issue
7. Windows 7 issue
8. Password collection request
9. Staff email - issue sending email
10. Account lockout issue