How to Contact the IS Services Helpdesk
You can contact the IS Services Helpdesk by any of the following methods:
- E-mail: firstname.lastname@example.org (Please ensure you fill in the 'Subject' field)
- Phone: ext. 2000 (+353-1-8962000)
- Walk-in: to the Helpdesk in Áras An Phiarsaigh
- Web Submission: http://helpdesk.tcd.ie
NB: For password queries (issuing/resetting or changing) you must call in person to the Helpdesk and present your student/staff card. Passwords will not be issued via email or phone.
Submitting a Ticket to the Helpdesk
All interactions with the Helpdesk, be it web submission, email, phone, or call in, are logged, with each instance being given a unique ticket number. This number takes the form of INCxxxxxx. The ticket number should always be quoted in any interaction with the Helpdesk referring to the particular matter.
When tickets are logged the customer will automatically receive the ticket number. In the case of email submission, the customer will automatically receive an email response, including the ticket number, only if the e-mail is sent from their Trinity email address. No automatic ticket number will be received if sent from non Trinity accounts i.e. email addresses not ending with '@tcd.ie'. In the case of web submission the new ticket number and details are displayed after you have clicked Submit. If a ticket is logged over the phone or via call in, the Helpdesk agent will quote the ticket number.
Please note that even if queries are resolved immediately, they are still logged for administrative and technical reasons.