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Apple Mac purchasing

In order to comply with College procurement policy, College-funded Apple Mac computers should be purchased from the official College suppliers, Compu b.

Compu b sales contact details (TCD procurement website)

Macs purchased from Compu b should come with a standard 5-year warranty from Compu b called CompuB care (the former AppleCare warranty is no longer available). Compu b will arrange a delivery time once the order is complete.

Compu b technical support information

For Compu b technical support please phone 1850 66 88 88. Macs purchased from Compu b should come with a standard 5-year warranty. Note that AppleCare for any Macs purchased through Compu b has been replaced with a CompuB Care warranty.

Compu b provide first-level technical support over the phone. If your problem is not resolved over the phone then a Compu b technician will be sent out to you and will attend within 24 hours of the call. Most troubleshooting and repairs will be carried out onsite where possible. Where repairs cannot be carried out onsite the device will be brought back to the Compu b workshop and repairs will be carried out within one working day, subject to availability of replacement parts. If parts are not available in the Compu b workshop there is a lead in time of a further one business day for order and delivery of the part.

Typetec technical support

If you had previously purchased equipment from Typetec and your Mac is covered by AppleCare then please contact the Compu b technical support line at 1850 66 88 88. If your Mac is not covered by AppleCare, then please contact Typetec technical support by phone at (01) 5009002.

Having problems with IT suppliers?

If you are having problems with any of the suppliers please contact the College procurement office as follows:

Ben Hartnett
Phone: +353-1-896-2657
Email: hartnetb@tcd.ie


Last updated 24 June 2014 Website Comments and Feedback (Email).