Trinity College Dublin

Skip to main content.

Top Level TCD Links

Language

Gaeilge (Baile)

Apple Mac purchasing

In order to comply with College procurement policy, College-funded Apple Mac computers should be purchased from the official College suppliers, Compu b.

Compu b sales contact details (TCD procurement website)

Macs purchased from Compu b should come with a standard 5-year AppleCare warranty. Email confirmation of this warranty can take up to 8 weeks to arrive following purchase. Compu b will arrange a delivery time once the order is complete.

Compu b technical support information

For Compu b technical support please phone 1850 66 88 88. Macs purchased from Compu b should come with a standard 5-year AppleCare warranty. Email confirmation of this warranty can take up to 8 weeks to arrive following purchase.

Compu b provide first-level technical support over the phone. If your problem is not resolved over the phone then a Compu b technician will be sent out to you and will attend within 24 hours of the call. Most troubleshooting and repairs will be carried out onsite where possible. Where repairs cannot be carried out onsite the device will be brought back to the Compu b workshop and repairs will be carried out within one working day, subject to availability of replacement parts. If parts are not available in the Compu b workshop there is a lead in time of a further one business day for order and delivery of the part.

Typetec technical support

If you had previously purchased equipment from Typetec and your Mac is covered by AppleCare then please contact the Compu b technical support line at 1850 66 88 88. If your Mac is not covered by AppleCare, then please contact Typetec technical support by phone at (01) 5009002.

Having problems with IT suppliers?

If you are having problems with any of the suppliers please contact the College procurement office as follows:

Michael O'Sullivan
Phone: +353-1-896-8586
Email: osullm26@tcd.ie


Last updated 22 March 2013 Website Comments and Feedback (Email).